Tuesday, September 15, 2015

Comparing Bank Service Wait Time

After lunch today in Manmaruya at Campsie, I went to two different banks to gather more information on business bank accounts. This was around noon time.

At the first bank I went to, Commonwealth Bank, within one minute of stepping in, and just browsing at the brochures, a lady walked towards me and asked if I needed any help.

I told her I was looking for information for business bank accounts. In the wait time of less than ten minutes, I was referred and seated with another consultant. She took down some of my details and updated my home address, etc.

The consultant, Phoebe, told me that I would need to speak to a tax accountant to get my paperwork and details done before coming in, and business accounts have a service fee of ten dollars a month.

The meeting was over in less than ten minutes.

Next, I went into NAB which was a short walk away. I had to join a queue which took about ten minutes wait time. When it came to my turn, the consultant then told me I will have to wait for my turn to another lady who was speaking to other customers.

As I looked at her, I wondered how long further would I have to wait...  So i went and browsed at the wall where there were some information kit on banking products arrayed, took some brochures, and left the bank.

I was just thinking, if a business person only had a short one hour for lunch, and she had to choose between both the banks, all things being equal, she would definitely choose Commonwealth Bank for the short wait time to speak to a consultant.

I concur.

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